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by Q-See

Introduction

CAUTION: Updating the firmware incorrectly or using an update on the wrong DVR can permanently damage the chipset on the DVR and make it unusable. Please verify that this update is written for your model.

Firmware updates are released to resolve performance issues and/or to add features. Any update could fail and cause problems if the steps are not followed correctly, or if the update is not required.

This Firmware is for recovery purposes only, and should only be used if a system cannot boot, or is experiencing operating system bugs.

THIS MAY NOT BE THE MOST CURRENT FIRMWARE FOR YOUR SYSTEM.

ADDITONALLY, Q-SEE CANNOT BE HELD LIABLE FOR SYSTEMS THAT CRASH AS A RESULT OF LOADING A RECOVERY FIRMWARE. BEFORE PROCEEDING CONTACT TECHNICAL SUPPORT FOR ANSWERS TO ANY QUESTIONS.

If you are not experiencing an issue that the firmware update was written to resolve, or you do not need the feature that is added by the update, please do not run the update.

  1. Depending on the web browser you are using, the firmware download will either begin automatically, or prompt you.
    • Depending on the web browser you are using, the firmware download will either begin automatically, or prompt you.

    • Google Chrome: Click the .zip file

    • Mozilla Firefox: Click OK

    • Safari: Double click the download

    • Edge: Click Open

    • Internet Explorer: Click Open

    • If you have not already done so, connect a BLANK USB Flash Drive to your computer.

  2. Look to the left of the files that just appeared, locate your USB Flash Drive.
    • Look to the left of the files that just appeared, locate your USB Flash Drive.

    • Right-Click Removable Disk

    • Click Open in a new window

  3. Select all of the files in the folder.
    • Select all of the files in the folder.

    • Drag the files onto your Flash Drive

    • The number of Kernel Files will vary depending on your model.

  4. Right-Click Removable disk
    • Right-Click Removable disk

    • Click Eject

  5. Go to your DVR/NVR
    • Go to your DVR/NVR

    • Right click to bring up the Menu Bar.

    • If your system is not booting, simply disconnect the power supply from the unit and skip to Step 10

  6. Left click the Menu Button to access the Main Menu.
    • Left click the Menu Button to access the Main Menu.

  7. Click Shutdown
    • Click Shutdown

  8. A Warning Message will appear.
    • A Warning Message will appear.

    • Click OK

  9. Wait until the message, "You can safely turn off the power now" to appear on the screen.
    • Wait until the message, "You can safely turn off the power now" to appear on the screen.

    • Disconnect the power supply from your system.

    • Allow the system to remain disconnected from power at least 20 seconds before proceeding.

  10. Plug the Flash Drive from Step 4 into the front USB port of your system.
    • Plug the Flash Drive from Step 4 into the front USB port of your system.

    • Reconnect the power supply to your system.

    • The Q-See Logo and "system initializing...." will display for 5-15 minutes and reboot automatically once completed.

    • If the Q-See Logo does not appear, and the screen remains blank, this is normal. Wait 5-20 minutes for the firmware to be applied.

    • DO NOT DISCONNECT POWER FROM THE SYSTEM UNLESS NO PROGRESS HAS BEEN MADE AFTER 30 MINUTES.

    • If the Q-See Logo appears for less than 5 minutes, the flash drive was not prepared correctly.

  11. Once the update has been applied, the system will show the Startup Wizard.
    • Once the update has been applied, the system will show the Startup Wizard.

    • Click Exit to skip the wizard.

  12. Leave the USB Flash Drive connected to the Front USB port on your DVR/NVR
    • Leave the USB Flash Drive connected to the Front USB port on your DVR/NVR

    • Right-Click to bring up the Menu Bar.

  13. Left Click the Menu Button to access the Main Menu.
    • Left Click the Menu Button to access the Main Menu.

  14. Click Upgrade
    • Click Upgrade

  15. The USB Flash Drive will be detected along with the firmware file.
    • The USB Flash Drive will be detected along with the firmware file.

    • Click the Firmware File so it appears highlighted.

    • Be sure the file you select has a name in ALL CAPS.

  16. Click Update
    • Click Update

  17. A Warning Message will appear informing you all settings will be changed back to factory defaults.
    • A Warning Message will appear informing you all settings will be changed back to factory defaults.

    • Click OK

    • Any recordings on your hard drive will be unaffected by the update.

  18. A message will appear informing you a Reboot is required.
    • A message will appear informing you a Reboot is required.

    • Be patient, the system will reboot automatically while the update is applied.

  19. The Q-See Logo and "system initializing...." will display for 5-10 minutes and reboot automatically once completed.
    • The Q-See Logo and "system initializing...." will display for 5-10 minutes and reboot automatically once completed.

    • DO NOT DISCONNECT POWER FROM THE SYSTEM UNLESS NO PROGRESS HAS BEEN MADE AFTER 20 MINUTES.

    • If the Q-See Logo does not appear, and the screen remains blank, this is normal. Wait 5-10 minutes for the firmware to be applied.

  20. Once the update has been applied, the system will show the Startup Wizard.
    • Once the update has been applied, the system will show the Startup Wizard.

    • Click Exit to skip the wizard.

Finish Line

Q-See

Member since: 09/21/2017

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