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v1.0

by Q-See

Introduction

CAUTION: Updating the firmware incorrectly or using an update on the wrong DVR can permanently damage the chipset on the DVR and make it unusable. Please verify that this update is written for your model.

Firmware updates are released to resolve performance issues and/or to add features. Any update could fail and cause problems if the steps are not followed correctly, or if the update is not required.

This Firmware is for recovery purposes only, and should only be used if a system cannot boot, or is experiencing operating system bugs.

THIS MAY NOT BE THE MOST CURRENT FIRMWARE FOR YOUR SYSTEM.

ADDITONALLY, Q-SEE CANNOT BE HELD LIABLE FOR SYSTEMS THAT CRASH AS A RESULT OF LOADING A RECOVERY FIRMWARE. BEFORE PROCEEDING CONTACT TECHNICAL SUPPORT FOR ANSWERS TO ANY QUESTIONS.

If you are not experiencing an issue that the firmware update was written to resolve, or you do not need the feature that is added by the update, please do not run the update.

  1. A BLANK FAT32 USB FLASH DRIVE MUST BE CONNECTED TO YOUR COMPUTER AND IS REQUIRED TO UPDATE YOUR DVR/NVR
    • A BLANK FAT32 USB FLASH DRIVE MUST BE CONNECTED TO YOUR COMPUTER AND IS REQUIRED TO UPDATE YOUR DVR/NVR

    • Depending on the web browser you are using, the firmware download will either begin automatically, or prompt you.

    • Google Chrome: Click the .zip file

    • Mozilla Firefox: Click OK

    • Safari: Double click the download

    • Edge: Click Open

    • Internet Explorer: Click Open

  2. Right-Click the USB Flash Drive attached to your computer.
    • Right-Click the USB Flash Drive attached to your computer.

    • Click Open in new window

  3. Drag all of the Firmware Files onto the USB Flash Drive.
    • Drag all of the Firmware Files onto the USB Flash Drive.

  4. Right-Click the USB Flash Drive
    • Right-Click the USB Flash Drive

    • Click Eject

    • Disconnect the USB Flash Drive from your computer.

  5. Go back to your DVR/NVR
    • Go back to your DVR/NVR

    • Click Start in the Menu Bar

  6. Click Shutdown
    • Click Shutdown

  7. Shutdown will be selected automatically.
    • Shutdown will be selected automatically.

    • Click OK

  8. Once it is safe to flip the power switch or disconnect the power supply from your recorder:
    • Once it is safe to flip the power switch or disconnect the power supply from your recorder:

    • Please Power Off Safely will appear.

  9. Connect the USB Flash drive with the firmware files to one of the USB ports on your DVR/NVR.
    • Connect the USB Flash drive with the firmware files to one of the USB ports on your DVR/NVR.

    • Flip the Power Switch to start the DVR/NVR, if there is a power switch, otherwise reconnect power to your system.

    • The update will be applied while the system is booting. Please be patient.

  10. Click on Information in the Menu Bar.
    • Click on Information in the Menu Bar.

    • The Firmware Version build date will reflect the update.

Finish Line

One other person completed this guide.

Q-See

Member since: 09/21/2017

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