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by Q-See

  1. Click Forgot Unlock Pattern
    • Click Forgot Unlock Pattern

  2. Click the drop down option to change the user.
    • Click the drop down option to change the user.

    • Select the "admin" user

  3. Click on "Forgot Password"
    • Click on "Forgot Password"

  4. The QC View app  is required to reset your password using an email address.
    • The QC View app is required to reset your password using an email address.

    • Download and Install the QC View app from the app store for your device.

    • Open QC View once the app is installed.

  5. Press the Menu button in the top left corner
    • Press the Menu button in the top left corner

  6. Select "MORE"
    • Select "MORE"

  7. Select "Reset Device Password"
    • Select "Reset Device Password"

  8. QC View may ask for permission to use your camera, be sure to allow.
    • QC View may ask for permission to use your camera, be sure to allow.

    • Using the camera on your device, scan the QR code on your screen.

  9. A notification will appear at the bottom of your screen if successful.
    • A notification will appear at the bottom of your screen if successful.

  10. Check your Inbox for an email from "qcnotification" and open the email.
    • Check your Inbox for an email from "qcnotification" and open the email.

    • Be sure to check your SPAM folder if the email does not appear in your normal inbox.

  11. Make a note of the 8 digit security code provided in the email.
    • Make a note of the 8 digit security code provided in the email.

    • The password is case sensitive. Be sure to note the (8 digit) code, and not the SN.

  12. Enter the Security Code in the field.
    • Enter the Security Code in the field.

    • The Security Code is case sensitive.

    • Click "Next"

  13. Enter the password you would like to use for your system
    • Enter the password you would like to use for your system

    • Passwords must contain at least 1 uppercase, 1 special character or, 1 number and be between 8-32 characters.

    • Enter the same password in the confirm password field.

    • Click "Next"

  14. Once the password is reset, click "OK"
    • Once the password is reset, click "OK"

Finish Line

Q-See

Member since: 09/21/2017

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